“You’ve identified that something isn’t right, but you can’t put your finger on it.”
Read more: Proving the ROI on wellbeing programs
For Dr Brockis, it is then time to just step in and inquire ‘how are you?’ and ‘is everything alright?’
In other words, it’s about asking those open-ended questions and acknowledging that it is a difficult time.
“If you show genuine interest in the person, they are much more likely to feel safe to open up and say, ‘actually I am finding it hard at the moment’.”